SILENT HILL: Ascension - Account and Login

Get support about your login, your account, and your communications preferences.

Problem

I have an existing SILENT HILL: Ascension account. I would like to delete all of my information from Genvid.

Solution

As of July 19, 2024, SILENT HILL: Ascension has concluded. If you had an account before this date, your data has been destroyed. If you would like further confirmation, please contact us at via the support form on this site.

Problem

How can I manage my marketing communications?

Solution

If you are interested in receiving app-related information, please contact our Customer Support team via this site and we will be happy to assist you. Email opt-out instructions If you would prefer to not receive future email messages from Genvid Entertainment / SILENT HILL: Ascension, please follow the instructions at any time to opt-out Open latest email from SILENT HILL: Ascension
  1. Navigate to footer of the email
  2. Click through to “unsubscribe from this list”
  3. You are now unsubscribed.
Push notification opt-out instructions As of July 19, 2024, SILENT HILL: Ascension has concluded, and as a result, you will no longer receive push notifications from SILEN HILL: Ascension or Genvid.

Problem

I’m having trouble logging into SILENT HILL: Ascension

Solution

As of July 19, 2024, SILENT HILL: Ascension has concluded, and as a result, your account is no longer available. Therefore, you no longer need to login to enjoy replays of SILENT HILL: Ascension on-demand.

Need to raise a support request? Contact us.