SILENT HILL: Ascension - Purchases and Refunds

Get support about your past purchases and find out how to request a refund.Get support about your login, your account, and your communications preferences.

Problem

There is an issue with my purchase. How can I get a refund?

Solution

For mobile purchases, you can request a refund through the Google Play Store or through the Apple website. For web purchases, please email Xsolla support or visit help.xsolla.com for refunds.

Problem

I made one or more in-app purchase for SILENT HILL: Ascension. How can I view my purchase history?

Solution

For purchases made from your mobile device, log in into your Apple or Google account to view your purchase history. For purchases made on the web, please contact our Customer Support team and we will be happy to assist you.

Problem

I previously purchased a digital item for SILENT HILL: Ascension. I no longer see this item. Why are my purchases no longer available?

Solution

As of July 19, 2024, Silent Hill: Ascension has concluded and as a result, your account and purchases are no longer available. We thank you for being part of this unique experience.

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