DC Heroes United - Purchases and Refunds

Get support about your past purchases and find out how to request a refund.

Yes! We’ll be offering exclusive DC-themed skins for your favorite Super Heroes. These items are purely cosmetic, allowing you to give your characters a unique look, and don’t impact gameplay. You will be able to unlock these items using in-game currencies.

The game is completely free-to-play! You’ll have access to a wide variety of content and characters without spending money. However, there will be optional in-game purchases for things like character power-ups, and premium content. These purchases are optional and do not affect your ability to affect the decisions proposed in the interactive series. There are no “pay-to-win” mechanics.

Due to the nature of digital content, please be aware that we cannot process refunds for in-app purchases made through Apple or Google directly. 

To request a refund from Apple:

  1. Navigate to https://reportaproblem.apple.com/ and sign in with your Apple ID.

  2. Select “Report a Problem” next to the purchase you want to get a refund for.

  3. Select the reason for the refund.

  4. Submit your request.

To request a refund from Google:

  1. Navigate to Learn about Google Play refund policies – Google Play Help and sign in with your Google Play Store ID.

  2. Press the “Request a Refund” button.

  3. Follow the prompts and supply information about your purchase.

  4. Submit your request.

 

We do not store your purchase history or any billing information. If you would like to view your purchase history, please contact your payment platform:

Although orders are usually delivered within a short period of time, there are occasionally purchasing delays. There’s no need to re-purchase your order. 

While you wait, please make sure you are using the most up-to-date version of DC Heroes United. Visit the Apple App Store or the Google Play Store and check to see if there’s a new update. If so, please download and install it. Please restart your game and check to see if you have received your order.

If your app is up to date and you still have not received your order, check with your bank or payment platform to verify that the payment went through.

If you were billed, restart DC Heroes United and see if the purchase process resumes. The method of exiting the application differs depending on the operating system you are using.

If you were not billed correctly, the purchase may have been canceled by your bank or payment platform. Consult the Apple App Store or the Google Play Store for further assistance:

Genvid does not process payments or maintain your billing information. Therefore, depending on your device, your purchase was handled either by Apple App Store or Google Play. 

Please visit their payments support pages for further assistance:

Need to raise a support request? Contact us.